Privacy Policy

1. Introduction

NeighborhoodNest ("we", "us", "our", or "Company") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our neighborhood group buying platform.

2. Information We Collect

2.1 Personal Information

When you create an account, we collect:

• Contact Information: Name, email address, phone number
• Address Information: Home address, ZIP code, city, state
• Property Details: Yard area, property photos
• Account Credentials: Username, encrypted password

2.2 Contractor Information

For service providers, we additionally collect:

• Business Information: Business name, license numbers, insurance details
• Professional Details: Years of experience, specialties, service areas
• Portfolio: Work photos, project descriptions
• Financial Information: Tax ID, banking details for payments

2.3 Automatically Collected Data

• Usage Data: Pages visited, features used, time spent on platform
• Device Information: IP address, browser type, device identifiers
• Location Data: General location based on IP address
• Cookies: See our Cookie Policy for detailed information

3. How We Use Your Information

We use your information to:

3.1 Platform Operations

• Create and manage your account
• Process service requests and bookings
• Facilitate communication between users and contractors
• Process payments and maintain financial records
• Verify contractor credentials and background checks

3.2 Service Improvement

• Analyze platform usage and performance
• Improve our services and user experience
• Develop new features and functionality
• Conduct research and analytics

3.3 Communication

• Send account verification emails
• Notify you about service updates
• Provide customer support
• Send relevant platform announcements

4. Information Sharing

4.1 Within the Platform

We share limited information to facilitate services:

• With Contractors: Your name, general location, service requirements
• With Other Users: Contractor profiles, ratings, and reviews
• Public Information: Non-sensitive profile details

4.2 Third-Party Services

• Payment Processing: Stripe for secure payment handling
• Email Services: For account verification and notifications
• Analytics: Aggregated, anonymized usage data
• Background Checks: For contractor verification

4.3 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal obligations
• Protect our rights and property
• Ensure user safety
• Prevent fraud or illegal activities

5. Data Security

We implement comprehensive security measures:

• Encryption: Data encrypted in transit and at rest
• Access Controls: Limited access to personal information
• Regular Audits: Security assessments and updates
• Secure Infrastructure: Industry-standard hosting and security
• Payment Security: PCI DSS compliant payment processing

6. Your Privacy Rights

6.1 Access and Control

You have the right to:

• Access: View your personal information
• Update: Correct or modify your data
• Delete: Request account and data deletion
• Export: Download your data
• Restrict: Limit how we process your information

6.2 Communication Preferences

You can control communications by:

• Updating notification settings in your account
• Unsubscribing from marketing emails
• Contacting our support team

7. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: